"He was friendly and explained everything clearly. It was reassuring that he was part of a national company but also that he had local knowledge of roads and test routes. It was nice that he was calm, understanding and encouraging during the initial lessons where I made lots of mistakes. Flexible with lesson bookings and reasonable rates. Also very easy to get along with and talk through issues. Passed second time but first time was my own stupidity that let me down. Stress free and reliable service - would recommend."